Refund & Return Policy
Last updated: December 8, 2025
At SandStreamBox, we want you to be completely satisfied with your purchase. This policy outlines our refund and return procedures.
Return Period
You may return most items within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, items must:
- Be in original, unused condition
- Include all original packaging and accessories
- Not show signs of wear, damage, or alteration
- Include proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Digital products or downloadable content (once accessed)
- Personalized or custom-made items
- Perishable goods
- Items marked as "Final Sale" or "Clearance"
- Gift cards and store credits
- Intimate or sanitary products
- Hazardous materials
How to Initiate a Return
To return an item:
- Contact Us: Reach out to our customer support with your order number
- Provide Details: Explain the reason for return and include photos if applicable
- Wait for Authorization: You'll receive return instructions within 24-48 hours
- Ship the Item: Send the item back within 7 days of receiving authorization
- Use Tracking: Always use a trackable shipping method
Return Shipping Costs
| Scenario | Who Pays | |----------|----------| | Defective or incorrect items | We cover shipping costs | | Change of mind returns | Customer pays shipping costs | | International returns | Customer pays all shipping and customs fees |
Refund Processing
Once we receive and inspect your return:
- Processing Time: Refunds are processed within 5-7 business days
- Refund Method: Credited to the original payment method
- Shipping Costs: Original shipping costs are non-refundable (except for defective items)
- Confirmation: You'll receive an email when your refund is processed
Note: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Exchanges
We currently do not offer direct exchanges. To get a different item:
- Return the original item following our return process
- Place a new order for the desired item
This ensures you receive your new item as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective item:
- Report Quickly: Contact us within 48 hours of delivery
- Provide Evidence: Include photos of the damage or defect
- Resolution: We'll arrange a replacement or full refund
- Free Shipping: Return shipping will be covered by us
Late or Missing Refunds
If you haven't received your refund after the processing period:
- Check Your Account: Review your bank account or payment provider
- Contact Your Bank: Processing times vary by institution
- Contact Us: If you still haven't received it, we'll help investigate
Order Cancellations
Before Shipping
- Orders can be cancelled free of charge
- Full refund will be issued within 3-5 business days
After Shipping
- Follow our standard return process
- Return shipping costs may apply
Digital Products
Sales of digital products are generally final. Refunds may be considered for:
- Technical issues preventing access (after troubleshooting)
- Product significantly different from description
- Accidental duplicate purchase
Subscription Services
- Cancellation: Can be cancelled at any time through your account
- Partial Refunds: No refunds for partial subscription periods
- Access: Continues until the end of the current billing period
Promotions and Discounts
- Items purchased with discount codes are refunded at the price paid
- If a promotion has ended, you may not be able to repurchase at the same price
- Free gifts must be returned if the qualifying purchase is refunded
Exceptions
We reserve the right to refuse returns that:
- Don't meet our policy requirements
- Show signs of misuse or unauthorized modification
- Appear to be fraudulent or abusive
Contact Us
For return or refund questions, please contact us:
SandStreamBox
- Email: support@sandstreambox.com
We typically respond within 24 hours on business days.
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